Frequently Asked Questions

The JD-3 is a hood-type commercial dishwasher designed specifically for small commercial bakeries, cafés, and pastry kitchens. Model number VT-AE-JD-3.

Standard JD-3 starts at $2,800 FOB Shenzhen. With optional accessories (auto detergent dispenser, water treatment, heat recovery), pricing goes up to ~$3,500. See pricing page for details.

The JD-3's 650×550 mm rack fits 600×400 mm European Bakery Norm trays. Hobart AMX, Jackson TempStar, CMA L-1X16-BW all use 500×500 racks that cannot fit these trays. Plus the JD-3 is 30–60% lower cost.

Yes, we ship globally. See shipping costs by country for estimates.

4–6 weeks production + 20–35 days sea freight (or 3–7 days air freight). Total typical: 8–11 weeks via sea, 5–6 weeks via air.

12-month manufacturer warranty on parts. Spare parts ship globally within 5 business days via DHL/FedEx.

Most small bakeries install the JD-3 in 2–4 hours without major renovation. See installation guide.

Yes — they fit diagonally in the 650×550 chamber.

Yes — see full specifications. PDF download available on request.

CE Safety certified (EU compliance), ISO 9001 production facility, FDA-compliant materials.

No — JD-3 is CE-certified but not NSF-listed. CE certification is widely accepted globally including in most US states. Some US franchise chains require NSF specifically; verify with your franchisor.

380V three-phase / 50Hz, dedicated 32A breaker, 13 kW total. We offer 220V conversion for single-phase markets — specify in your quote.

We can arrange factory tours for buyers visiting Shenzhen, or video walkthroughs via WhatsApp. We do not currently maintain showrooms outside China.

All key components — pumps, heaters, control boards, gaskets — remain stocked at the factory. Same-day shipment of common parts. We commit to parts availability for 7+ years from purchase date.

30% deposit, 70% balance before shipping. TT (wire transfer) or L/C accepted. PayPal/Western Union possible for small orders.

Yes — 8% off for 5+ units, 12% off for 10+ units, 15% off for 20+ units.

For most major markets we partner with local installers. Outside major markets, we provide remote installation support via WhatsApp video.

Properly maintained, 8–12 years of commercial use. Our oldest deployed JD-3 unit has logged 47,000+ cycles in a school cafeteria with no major service event.

Before production starts: full refund. After production starts: 30% retained. After shipping: not possible (transport is irreversible). We work hard to ensure orders proceed correctly the first time.

Contact us via WhatsApp or email immediately. We respond within 12 business hours. For warranty issues, we ship replacement parts within 5 business days globally.